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Additional Services

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Mar 17
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Virtual Medicine

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We have an app!

And you should download it!

Yes, it’s true—we have an app! We love it, and we think you’ll love it, too. Why? It allows you to:

Chat with us — Have a question about your pet’s health? Send us a chat, and we can determine if an appointment is needed. You can also share videos and photos with us!

Schedule appointments — When it’s time for your pet’s wellness exam, you can request an appointment day and time through the app, and we’ll confirm.

Refill prescriptions — You can request food and medication prescription refills directly through our app.

Pay virtually — Say goodbye to exchanging cash and credit cards. Now, you can pay for our products and services through the app—no contact required.

Check in for curbside appointments — Arrive for your pet’s appointment, text “Arrived,” and complete our simple check-in form on your smartphone.

Earn loyalty paws — You’ll love earning “paws” (rewards!) and saving money on future visits by participating in our loyalty program!

Request medical records — Signing Fido up for doggie daycare and need your most recent medical records? No problem! You can easily request them through the app.

Share pet selfies — We LOVE to see photos of our favorite patients! Share pet “selfies” with us, and your furry pal will end up on our selfie slideshow, for other app users to see! Your pet’s photo could even be shared on our social media channels!

Give our app a try. Download it today by clicking your preferred app store.

Mar 28
Love0

Day Play and Veterinary Supervised Boarding!!!

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Thank you for your interest in Tuscawilla Oaks Animal Hospital Boarding and Doggie Day Play!!

Check us out on Instagram for more fun pics and videos! https://www.instagram.com/tuscawillaoaksah/

Our Facility: We have a large, indoor, climate-controlled facility. We also have an indoor and outdoor play area for walks, exercise, and/or Day Play!

Walks and Outside Time: All boarders are walked outside up to four times daily in a fenced area, weather permitting.

Group Day Play: All participants of Group Day Play will enjoy interactive group playtime in either our indoor or outdoor play area multiple times daily.

Private Day Play: Arrangements may be made in special circumstances.

Veterinary Supervision: All pets are under the supervision of our veterinarians and technicians.  Our pack leaders monitor all boarders and day play participant’s appetites, urinary habits, bowel movements, etc, very carefully.  If there are any issues or concerns, our pack leaders will bring this to the attention of the veterinary staff.  You will be apprised of any concerns that arise during your pet’s stay with us. Keep in mind your pet’s health and comfort are our first priority, and if an issue arises, it will be addressed.

Food and Treats: We offer the option for you to bring your pet’s food and treats from home, or you may choose our house food We feed Hills Sensitive Skin and Stomach. Feeding times are according to your instructions. Food is included with boarding rates but is additional for “day play only” participants.

Personal Belongings: We do not permit any personal belongings other than food, treats, and/or medication from your home. Leashes and Collars will be sent home with you after your pet has been checked in for boarding/group day play. Please don’t forget to bring leashes and collars with you when you are picking up your pets.

  • We provide bedding, which is changed daily.
  • We provide bowls for food and water.
  • We have plenty of clean pet cots and comfy blankets which are included in the cost of boarding.
    • There are three main reasons we do not allow belongings from home:
      1. We will not risk any of your pet’s personal belongings being destroyed or lost.
      2. Our facility is flea and ticks free and we cannot risk any of those little pests coming in.
      3. Sometimes a boarding/group day play situation can be stressful for your pet. There are times that they may try to chew or eat their bedding or toys from home. We monitor this closely, but again, we do not want any of your pet’s belongings to be destroyed or put your pet’s health at risk.

Medications: If any medications are needed, they will be administered exactly per the written instructions. No medications will be given without actual prescription label instructions on the original bottle. Keep in mind that there is a medication administration fee that is applied daily for any medications, supplements, or vitamins.

Meet & Greet Establishment Exam: Not yet a patient at Tuscawilla Oaks? No problem! We want to get to know you and your pet before staying with us. So, we will set up an appointment for a Meet and Greet Establishment Exam! This is a time to meet each other, review medical records, update vaccinations and diagnostics (if needed), and address any of your questions or concerns. Please schedule an examination with one of our veterinarians at least fourteen days before your pet’s boarding reservation. Additional fees apply.

On your pet’s first day, we will also administer a temperament assessment for all group play participants to ensure your pet will be a candidate

Required Vaccinations

  • Dogs: Bordetella (kennel cough), Rabies, DHPP (Distemper, Hepatitis, Parainfluenza, Parvo).
  • Cats: Rabies and FVRCP (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia).
  • Both Dogs and Cats: Our facility is flea-free, so all boarding pets must be current on heartworm and flea and tick prevention as well, given within 30 days of boarding stay.
  • Both Dogs and Cats: Must have had a negative fecal examination within the past 12 months to show that they are free of any and all parasites.

Boarding Check-in and Check-Out Hours: These are the times during which your pet can be picked up or dropped off for boarding. At the time of booking, we will ask what times you are planning to drop off or pick up.

  • Monday-Friday: 7:30am-5:00pm
  • Saturday & Sunday: 7:30 am-11:30 am and 3:30 pm-5:00 pm

Doggie Day Play Check-in and Check-Out Hours: These are the times during which your pet can be picked up or dropped off for Group Day Play only.

  • Check-in: 7:30 am-8:00 am
  • Check-out: 4:30 pm- 5:00pm

Boarding Charges and Fees: We charge per day for boarding or boarding with day play.  Please contact us for specific pricing:)

Day Play Only Charges:

Puppy Group Day Play: $45.00 per day. 

Adult Group Day Play: $37.00 per day 

Please keep in mind:

  • There is a medication administration fee for any medications your pet may need while staying with us.
  • There are additional charges for bathing or other requested services
  • If your pet needs to board in the hospital and/or be monitored and medicated by our veterinary technicians or doctors, there is a special daily boarding charge for this type of boarding. Please contact us for more info.

Bathing: Baths are performed by our pack leaders!!!. It consists of shampooing and thoroughly rinsing your pet and performing a nail trim and ear cleaning. We offer different shampoos to choose from:  Aloe & Oatmeal, Flea & Tick, Medicated, or you may bring your own pet shampoo for us to use. If you pay for seven nights of boarding, the bath will be included in the boarding costs. This service is available to dogs only.

  • If you want a bath to be completed on the day you pick up your pet, you will need to pick up your pet during the afternoon hours on Monday-Friday to ensure that they are fresh and dry prior to going home.
  • If you pick up your pet during morning hours Monday-Saturday, they will be bathed the evening prior.

Missing your pet while you are away? Of course!!!: We can email you a picture. This is a complimentary service and by request only.

Dropping off your pet: When you arrive please follow the “Curbside” signs in front of you to complete your pet’s boarding questionnaire. We ask that you allot about 10-15mins for the check-in process. Keep in mind we are obligated to go over all information in detail at every boarding/day play check-in, regardless of how often your pet boards/day plays. If your pet will be seeing one of our veterinarians or technicians during their stay you will need to meet with the technician at drop-off. Please allow an additional 10-15 mins for this.

Picking up your pet: When you arrive to pick up your pet, park and follow the “Curbside” signs in front of you.  We will review all charges or communicate any messages to you at this time. We will collect payment and bring your pet up to you. The pack leader will then reunite your pet with you (so exciting). You will also receive a little “report card” on their stay via the TOAH APP!  If your pet was examined by a veterinarian or technician or had any medical issue during their stay, you will need to meet with the technician at pick-up. Please allow extra time for this.

We also have monthly events. Be sure you check Facebook, Instagram, and the TOAH APP.

May 19
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Veterinary Specialist Referrals

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Our experienced team of veterinarians and veterinary technicians provide many services at our clinic, ranging from routine to advanced procedures. Although we handle the majority of your pet’s medical and surgical needs in-house, we occasionally refer patients to veterinary specialists or specialty clinics when advanced training or equipment will be beneficial.

Board-certified specialists, such as oncologists, ophthalmologists, and neurologists, have extensive experience and training in a particular area of veterinary medicine or surgery. Specialty clinics and university-affiliated referral centers have specialized equipment to perform procedures that are not routinely performed by general veterinary practitioners.

We make referral decisions because we want to ensure that our patients receive the highest standard of care and best possible outcome. Be assured that when we refer a patient to another hospital, we continue to stay involved with his or her care, consulting with the treating specialist and often providing any needed follow-up care and rehabilitation.

May 19
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Grief Counseling and Support

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Losing a pet is extremely upsetting, sometimes even more so than you might expect. We have such a close bond with our pets, so letting go is never easy and is often filled with pain, sadness, depression—even anger. Our team understands these feelings, as many of us have also lost pets of our own. The emotions we go through are real and nothing to be ashamed of. Whether your loss is recent or you’ve been grieving for some time, we are here to help you through this transition. We can also help your children understand and cope with their feelings. Please click the link below for further information. 

https://www.gatewayservicesinc.com/pet-compassion-careline

 

May 18
Love0

Microchip Pet Identification

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Imagine if your dog or cat got lost. You’d want to give him or her the best chance of getting home. With microchipping, you can.

Microchipping is a safe, permanent way to identify your pet in case he or she becomes lost. A microchip, which is a tiny device about the size and shape of a grain of rice, is placed just under the loose skin at the back of the neck. When a lost dog or cat without an ID tag is found, a veterinarian or veterinary technician will use a handheld microchip scanner to check for a chip. If the pet has one, it will transmit its ID number to the scanner via a low-frequency radio wave. The veterinary hospital or shelter then calls the chip manufacturer, retrieves the pet owner’s contact information, and calls the owner.

Even the most responsible pet owners can’t always guarantee their pet won’t get lost. A leash could break or slip out of your hand, a pet could push through a screen door or window, or a contractor or friend might accidentally leave a door or gate open.

We recommend that you use a microchip, along with a collar and ID tag, to identify your pet. An ID tag is still a reliable identification method. Pets that have tags with current contact information are more likely to not end up in shelters and tend to get home faster than those without tags. However, collars and ID tags aren’t permanent and can be removed (overnight or for grooming); pets can also lose them. With a microchip, your pet will have a much better chance of being identified and returned to you. Pets without microchips that end up in shelters may be adopted out to another family or even euthanized.

Please contact us to schedule an appointment to microchip your pet. Although we hope your pet never becomes lost, we want you to be prepared. We can also suggest a plan to have in place so if your pet does go missing, you’ll be able to act quickly.

We can microchip ferrets, rabbits, birds, and other companion animals, too!