To allow ample time for all patients and scheduled surgical procedures, we operate by appointment.
Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable.
Scheduled appointments will be seen prior to any walk-ins, so please be patient with us as we tend to these patients.
Leashes and Carriers
Upon check in, we ask that dogs be on a leash and properly controlled in the waiting and exam rooms, and cats must be brought in a carrier to avoid any injury or confrontation with any other pets. Thank you for your cooperation.
Drop Off
For your convenience, wellness drop-off appointments are available to you if we have seen your pet within 6 months prior and you can not make a regularly scheduled appointment time! A ‘drop off’ means you make an appointment to bring your pet between our drop-off hours of 8am-9am and leave them with us for the day. Our veterinarians will then examine the patient in between their scheduled appointments, or at the time purposely reserved for admitted patients. Once the examination and services are complete, the technician will contact the owner to go over the details of the examinations and to give you discharge instructions if they will not be available when you pick up. We are only able to schedule 3 drop off appointment per day.
Cancellation/No Show Fee
A $30.00 Cancellation/No-Show Fee is in effect at our hospital. This fee is applied for any appointment not canceled 48 hours in advance or if it is a no show.The idea behind these fees is to make sure all time is used productively to help our clients, patients and the community. When appointments are canceled less than 48 hours prior to the scheduled time or, if the client does not show up at all, the time has now been wasted and it could had been used for another pet in need if we had proper notice.
Deposits
For surgeries or procedures, we have a $75.00 deposit that will be taken prior to any surgical or dental procedure being scheduled. The deposit is then applied to the account balance after the procedure is complete. If a procedure is not canceled 48 hours in advance or if it is a no show, the deposit will be forsaken and an additional deposit will be required in order to reschedule the procedure. However, you are able to reschedule 1 time within 30 days of the original procedure if you reschedule 48 hours prior.
We understand there are unforeseen circumstances in our daily lives, but we take ours and our client’s appointment times very seriously and our veterinarians and staff schedule this time specifically to devote to our clients and patients.
We thank you in advance for your understanding.