To allow ample time for all patients and scheduled surgical procedures, we operate by appointment.
Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable.
Scheduled appointments will be seen prior to any walk-ins, so please be patient with us as we tend to these patients.
Leashes and Carriers
Upon check-in, we ask that dogs be on a leash and properly controlled in the waiting and exam rooms, and cats be brought in a carrier to avoid injury or confrontation with other pets. Thank you for your cooperation.
Day Admission (Drop Off)
For your convenience, wellness drop-off appointments are available to your pet if we have seen your pet within 6 months prior and have no health concerns or issues, and you can not make a regularly scheduled appointment time! A Day Admission (drop off) means you make an appointment to bring your pet between our drop-off hours established by our medical team and leave them with us for the day. Our veterinarians will then examine the patient in between their scheduled appointments or at the time purposely reserved for admitted patients. Once the examination and services are complete, the technician will contact the owner to review the examinations’ details and give you discharge instructions if they are unavailable when you pick them up. We are limited to the number of drop-off appointments we can have daily.
Cancellation/No Show Fee
A $60.00 Cancellation/No-Show Fee is in effect at our hospital for single-pet appointments not canceled within 24 business hours and $100.00 for double-pet appointments not canceled 48 business hours in advance. The idea behind these fees is to make sure all time is used productively to help our clients, patients, and the community. When appointments are canceled or if the client does not show up at all, the time has now been wasted, and it could have been used for another pet in need if we had proper notice.
Reservation Fee
For surgeries or procedures, we have a $75.00 reservation fee that will be taken before any surgical or dental procedure is scheduled. After the procedure is complete, The fee is applied to the account balance. If a procedure is not canceled 48 hours in advance or is a no-show, the fee will be forsaken, and an additional cost will be required to reschedule the procedure. However, you are able to reschedule 1 time within 30 days of the original procedure if you reschedule 48 hours prior.
We understand there are unforeseen circumstances in our daily lives, but we take our and our clients’ appointment times very seriously. Our veterinarians and staff schedule this time specifically to devote to our clients and patients.
We appreciate your understanding.